CustomerOps
Slightly technical things that will make you better at interacting with your customers.
Draft - Support Email Tracking
May 3, 2020Curious to know if your customers are actually reading the emails you're sending them? Tracking pixels are commmonly used in marketing—and they're easy enough to implement in a support context as well.
Continue Reading →Tracking Article Ratings
April 15, 2020Article ratings are a great indication of whether or not your knowledge base articles are deflecting case submissions. Let's explicitly monitor for article ratings on both a generalized, and user specific basis.
Continue Reading →Segment & Zendesk
April 14, 2020When properly integrated into your customer support knowledge base, Segment can provide some incredible insight into your customers' self-service experience. Let's integrate Segment with Zendesk Guide—it only takes a few minutes.
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Featured Image Bug Post
June 29, 2018This is really only here because the gatsby build will fail if at least one post to have a featuredImage. I'll have to debug this later, but I'd bet I can just change they query in the config.
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